Glossary
The most important terms from enterprise architecture, process and IT service management, change and coaching – explained briefly and clearly.
45 terms
- 3D constellation board (3D systemic board)
- Spatial, digital form of the systemic board: the figures stand on a board in 3D, and the constellation can be walked around and viewed through the eyes of each figure. Available free of charge in the browser at MY COACHING FOR YOU; in coaching a model for reflection and conversation, not a diagnostic instrument. Find out more
- 8-Level Model (8EM)
- Framework developed by Peter Hoenig for holistic enterprise design, with the levels vision, mission, strategic goals, operational goals, capabilities, processes, organisation, and tools and IT systems. Guiding question at every level: Does it serve people? Find out more
- Agility
- The ability of an organisation to respond quickly and flexibly to change. Agile methods such as Scrum work in short cycles with regular feedback.
- ArchiMate
- Open modelling standard of The Open Group for describing enterprise architectures across the business, application and technology layers. Often used together with TOGAF.
- ARIS
- Architecture of Integrated Information Systems: concept and family of tools for modelling and analysing business processes, originally developed by Prof. Dr. Scheer. Find out more
- BPMN
- Business Process Model and Notation: international standard for the graphical representation of business processes, understandable for business departments and IT alike. Find out more
- Business change management
- Structured planning and guidance of organisational change so that employees understand and accept it and put it into practice for the long term. Find out more
- Business Coaching
- Time-limited, professional support with work-related concerns such as leadership, role clarity or decisions. The coach supports you in finding your own solutions. Find out more
- Business consulting (Unternehmensberatung)
- External advice to companies on strategy, organisation, processes and IT. MY COACHING FOR YOU advises small and medium-sized enterprises from Rhauderfehn (East Frisia) – on site or online – and combines consulting with coaching; operational implementation remains with the company. Find out more
- Business object (Geschäftsobjekt)
- Second level of the object hierarchy: a business entity such as a customer or an order, as described for example in BPMN or UML models. Find out more
- Capability (Fähigkeit)
- Describes what a company must be able to do to achieve its goals – for example campaign planning, recruiting or budget planning. In the 8-Level Model, it is the core to which processes, organisation and tools are linked. Find out more
- Capability Map (Fähigkeitenlandkarte)
- Overview of all of a company's capabilities on a single page – regardless of who delivers them or which systems support them. A common language for strategy, business departments and IT. Find out more
- CMDB (configuration management database)
- Configuration management database in which a company's IT components (configuration items) are kept with their properties and relationships. It is the basis for incident and change management in IT service management. Find out more
- COBIT
- ISACA framework for the governance and management of enterprise IT. It helps to derive IT goals from business goals and to steer them. Find out more
- Conflict management (Konfliktmanagement)
- Recognising, analysing and constructively dealing with conflicts so that those involved find sustainable solutions. Find out more
- Data object
- Lowest level of the object hierarchy: technical raw data such as database tables or log files. Find out more
- Data protection (GDPR)
- Protection of personal data and compliance with legal requirements such as the EU General Data Protection Regulation. Key principles are data minimisation, transparency and the rights of data subjects.
- Dilts pyramid (logical levels)
- Model by Robert Dilts with six levels of change: environment, behaviour, capabilities, beliefs and values, identity, and vision or mission. It shows at which level a change needs to start – as a model for reflection and conversation, not as a diagnostic instrument. Find out more
- EAM tool
- Software with which a company documents and plans its architecture: capabilities, processes, applications, interfaces, technologies and roadmaps. For small and medium-sized enterprises, lean tools such as the free 8EM Modeller are often sufficient. Find out more
- Enterprise architecture management (EAM)
- Strategic approach that aligns a company's business strategy, processes, information and IT landscape with one another in order to reduce complexity and increase flexibility. Find out more
- Facilitation (Moderation)
- Neutral leadership of group processes such as workshops or retreats, with the aim of developing shared and sustainable results. Find out more
- Graves Value Model
- Theory of the American psychologist Clare W. Graves (1914–1986), who studied the development of human value systems at Union College in Schenectady (New York). He called it the “Emergent Cyclical Levels of Existence Theory” (ECLET): value systems emerge as a response to the conditions of life. Basis of Spiral Dynamics. Find out more
- Information model
- Top level of the object hierarchy: systematic representation of the relationships between information objects, for example in a customer data platform. Find out more
- Information object
- Third level of the object hierarchy: data and business objects linked to form meaningful information such as a customer profile or a risk analysis. Find out more
- Inner team
- Model by Friedemann Schulz von Thun that views a person's different inner voices as members of a team. Helpful for sorting out conflicting thoughts. Find out more
- ISMS / ISO 27001
- An information security management system systematically manages the protection of information. ISO/IEC 27001 is the international standard for this and covers risk management, access controls and security processes.
- IT project management
- Managing IT projects in terms of time, budget, quality and scope – traditional, agile or hybrid. Find out more
- IT service management (ITSM)
- Approach that sees IT as a service provider and plans, delivers and improves IT offerings as services. Find out more
- ITIL
- Collection of best practices for IT service management used worldwide. ITIL 4 describes practices such as incident management, change control and service level management. Find out more
- ITSM tool
- Software for IT service management: it records incidents, service requests, problems and changes, monitors service levels and often includes a knowledge base and a CMDB. For small IT teams, a lean tool is usually sufficient. Find out more
- Knowledge base (Lösungsdatenbank)
- Collection of proven solutions for recurring incidents and questions, usually part of the ITSM tool in IT service management. A good knowledge base suggests matching entries as soon as a ticket is recorded. Find out more
- Make-or-buy decision
- Weighing up whether a capability or service is provided in-house or sourced externally. The capability map and the object hierarchy make such decisions transparent. Find out more
- Nonviolent Communication (Gewaltfreie Kommunikation)
- Approach developed by Marshall B. Rosenberg for clearly expressing observations, feelings, needs and requests in order to resolve conflicts constructively. Find out more
- Object hierarchy
- Four-level structure of information in the 8-Level Model: data objects, business objects, information objects and the information model. It connects the technical and the business perspective. Find out more
- Process management (BPM)
- Business Process Management: systematic recording, analysis, design and improvement of business processes for greater efficiency and quality. Find out more
- RACI matrix
- Tool for clarifying responsibilities: who carries out the work (Responsible), who is accountable (Accountable), who is to be consulted (Consulted) and who is to be informed (Informed)? Find out more
- Scrum
- Agile framework for developing complex products in short cycles (sprints) with defined roles such as Product Owner and Scrum Master. Find out more
- Servant Leadership
- Understanding of leadership in which the leader serves their team and empowers it rather than controlling it. Find out more
- Spiral Dynamics
- Model of the development of values in people and organisations based on Clare W. Graves, further developed by Don Beck and Christopher Cowan and made known under this name in 1996. Value systems are designated by colours, for example Blue (rule-oriented), Orange (success-oriented) or Green (community-oriented). In coaching a model for reflection and conversation, not a diagnostic instrument. Find out more
- Stakeholder
- People or groups who are affected by a project or have influence on it – for example employees, management, customers or suppliers. Find out more
- Systemic board (constellation board, family board)
- Method in which figures on a board stand for people, groups or topics. Distance, viewing direction and size show how relationships in families, teams or organisations are experienced. It goes back to the family board developed in Hamburg in the early 1980s. Find out more
- Team development
- Targeted measures to improve collaboration within a team, for example regarding roles, communication and shared goals. Find out more
- Theory U
- Model for profound change developed by Otto Scharmer at MIT. It describes the path from perceiving (Sensing) through letting go and intuitive sensing (Presencing) to putting things into practice (Realizing). In coaching a model for reflection and conversation, not a diagnostic instrument. Find out more
- TOGAF
- The Open Group Architecture Framework: widely used framework for enterprise architecture with a method (ADM) for developing architectures. Find out more
- Waterfall model
- Traditional, linear approach to projects in which phases such as analysis, design, implementation and testing are completed one after the other. Find out more
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